Privacy Policy 

Effective Date: 07/12/2023

Thank you for using our ecommerce platform. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access and use our platform, including SMS services. We are committed to safeguarding your privacy and ensuring the security of your personal data. By accessing or using our platform, you agree to the terms and conditions of this Privacy Policy.

1. Information We Collect:

1.1 Personal Information: We may collect personal information from you, including but not limited to your name, email address, phone number, shipping address, billing information, and order history. This information is necessary for the proper functioning of our platform and to provide you with a seamless shopping experience.

1.2 SMS Information: If you choose to opt-in to our SMS services, we may collect and store information related to your SMS interactions, including message content, phone numbers involved, and timestamps. This information is used solely for the purpose of delivering relevant updates, order notifications, promotions, and customer support via SMS.

1.3 Automatically Collected Information: When you access our platform, certain information may be automatically collected, such as your IP address, device type, browser type, operating system, and usage data. This information helps us improve our services, enhance user experience, and ensure platform security.

2. Use of Information:

2.1 Personal Information: We use your personal information to process orders, provide customer support, communicate with you about your purchases, send order notifications, and deliver marketing materials that may be of interest to you. We may also use your information to personalize your shopping experience and improve our platform.

2.2 SMS Information: The SMS information collected is used to deliver relevant updates, order confirmations, shipment notifications, promotional offers, and customer support. We may also analyze SMS data in an aggregated and anonymized form to gain insights into user preferences and enhance our services.

2.3 Aggregated and Anonymized Data: We may aggregate and anonymize your personal information and usage data to perform statistical analysis, conduct market research, monitor trends, and improve our platform. This data does not identify you personally.

3. Disclosure of Information:

3.1 Third-Party Service Providers: We may engage trusted third-party service providers to assist in providing our services, such as payment processors, delivery partners, and marketing agencies. These providers have access to your personal information solely for the purpose of performing their services on our behalf and are obligated to maintain its confidentiality.

3.2 Legal Requirements: We may disclose your personal information if required to do so by law, regulation, court order, or governmental authority. We may also disclose information to protect our legal rights, investigate fraud or security breaches, or enforce our policies.

4. Security:

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission or storage is entirely secure, and we cannot guarantee the absolute security of your data.

5. Your Choices:

5.1 Opting Out: If you no longer wish to receive SMS notifications or marketing communications from us, you can opt-out by following the instructions provided in the messages or by contacting us directly. Please note that even if you opt out of SMS notifications, you may still receive non-promotional communications related to your orders and account.

5.2 Updating Information: You have the right to review, update, or delete the personal information we hold about you. If you would like to make changes or request the deletion of your information, please contact us using the contact details provided below.

6. Children's Privacy:

Our platform is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from anyone under the age of 18. If we become aware that we have collected personal information from a minor without parental consent, we will take steps to delete that information promptly.

7. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our platform or by other means. We encourage you to review this policy periodically for the latest information on our privacy practices.

8. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the following details:

media@quackrack.com

Thank you for trusting our ecommerce platform. We are dedicated to protecting your privacy and providing you with an exceptional shopping experience.